All Systems Operational

About This Site

This status page reports on the system-wide service availability and performance metrics of each re:Members AMS cloud. If you are experiencing functionality and/or performance issues and your cloud’s status indicates “green”, please contact re:Members AMS Customer Support to determine if there is a specific issue with your organization’s instance of re:Members AMS or if your experience is a result of a system-wide service issue.

Please refer to status.sandbox-remembers-ams.com for the status of re:Members AMS Sandbox environment.

Contact re:Members AMS Customer Support at ams-help@remembers.com with any additional questions or if you require assistance.

API Operational
Cloud 1 Operational
Cloud 2 Operational
Cloud 3 Operational
Cloud 4 Operational
Cloud 5 Operational
APG Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

re:Members AMS Platform Notification
Resolved - Over the coming weeks, multi-factor authentication (MFA) will be required for staff accounts to access re:Members AMS. MFA adds an extra layer of protection to staff access. This is a phased rollout, and users will be notified by email before MFA is enabled on their account
Oct 23, 17:26 EDT

Oct 22, 2026

re:Members AMS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - On 10/22, re:Members AMS is performing scheduled maintenance from 10:00 PM to 10:15 PM Eastern. During the maintenance window, access to production (live) may be unavailable. If you have any questions please contact us at ams-help@remembers.com.
Oct 22, 16:59 EDT
re:Members AMS Platform Notification
Resolved - re:Members is aware of PHP2Shell, two critical remote code execution vulnerabilities in the PHP runtime disclosed this week. The re:Members AMS platform does not use PHP and is not affected. There is no impact to our services.

If your organization runs a PHP-based website (such as WordPress) that connects to the re:Members AMS, we strongly recommend confirming with your hosting provider that the site has been patched.

Our full response, including remediation guidance, is available in the Vulnerability Memos section of the re:Members Trust Site (trust.remembers.com). As part of our commitment to transparency and proactive communication, we will also use our Trust Site to share updates on other security vulnerabilities and our response, as warranted. We encourage you to reference this resource for the latest information.

If you have any questions or need additional assistance, please contact us at ams-help@remembers.com.
Oct 22, 11:02 EDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

re:Members AMS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 EDT
Scheduled - On Monday, October 19, re:Members AMS is performing scheduled maintenance from 10:00 PM to 10:30 PM Eastern. During the maintenance window, access to production (live) may be unavailable. If you have any questions please contact us at ams-help@remembers.com.
Oct 16, 10:21 EDT
re:Members AMS Platform Alert Notification : New Member Signups Unavailable
Resolved - New member signups were unavailable for some customers on re:Members AMS. Starting at 11:55 pm on Saturday, Oct 17 through Monday 6 am, October 19, the signup links were not available.

What was affected:
For some customers, the Create account links were not available on your member portal. Visitors who go directly to the signup page were redirected to the login page.

What was not affected:
Staff and existing members could log in and use AMS normally.
Oct 19, 08:32 EDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

re:Members AMS Platform Alert Notification
Resolved - The login issue affecting re:Members AMS platform is now resolved. Following a period of monitoring, platform performance remains stable, and users should no longer experience delays when logging in.

Thank you for your patience. If you experience any further issues, please contact us at ams-help@remembers.com.
Oct 16, 17:52 EDT
Monitoring - The issue affecting login to re:Members AMS platform has been resolved. The platform is responding normally, and users should no longer experience delays when logging in.

Our team is continuing to monitor performance closely to ensure stability. If you experience delays, please contact us at ams-help@remembers.com.
Oct 16, 13:51 EDT
Investigating - When accessing re:Members AMS, you and your members may experience significant processing and navigation delays. Our team has identified the cause and is actively working toward a resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you.

We appreciate your patience and partnership. For immediate support, please contact us at ams-help@remembers.com.
Oct 16, 11:26 EDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

re:Members AMS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 EDT
Scheduled - On Tuesday, October 13, re:Members AMS is performing scheduled maintenance from 10:00 PM to 10:30 PM Eastern. During the maintenance window, access to production (live) may be unavailable. If you have any questions please contact us at ams-help@remembers.com.
Oct 13, 16:26 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

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