re:Members AMS Platform Alert Notification

Incident Report for reMembers AMS

Postmortem

Thank you for your patience during yesterday’s performance issues. These issues stemmed from work our team was doing to optimize query performance. We apologize for any inconvenience. The optimization work is complete and we’re actively monitoring the platform to ensure stability.

Posted Apr 22, 2026 - 08:56 EDT

Resolved

This incident is now resolved. Following the monitoring period, no further performance issues have been reported, and the re:Members AMS platform is operating normally with expected API response times and site navigation speed.

If you experience any further delays, please contact us at ams-help@remembers.com.

Posted Apr 21, 2026 - 21:10 EDT

Monitoring

The performance issues affecting API response times and site navigation on the re:Members AMS platform have been addressed. The platform is responding normally, and users should no longer experience delays when loading pages or completing actions.

Given the earlier recurrence, our team is actively monitoring the platform to confirm stability before marking this incident as fully resolved. If you continue to experience delays, please contact us at ams-help@remembers.com.

Thank you for your continued patience.

Posted Apr 21, 2026 - 15:51 EDT

Investigating

Following our earlier resolution, we are seeing a recurrence of performance issues affecting API response times and site navigation on the re:Members AMS platform. We are moving this incident back to Investigating status.

Users may again experience delays when loading pages or completing actions. Our team is actively investigating the cause and working to restore normal performance as quickly as possible.

We will provide an update as soon as we have more information. Thank you for your continued patience.

Posted Apr 21, 2026 - 15:14 EDT

Monitoring

**Resolved — API Response Times & Navigation Speed**

The performance issues affecting API response times and site navigation on the re:Members AMS platform have been resolved. The platform is responding normally, and users should no longer experience delays when loading pages or completing actions.

Our team is continuing to monitor performance closely to ensure stability. If you experience delays, please contact us at ams-help@remembers.com.

Thank you for your patience while we worked through this.

Posted Apr 21, 2026 - 11:36 EDT

Investigating

We’re currently aware of performance issues impacting API response times and overall site navigation speed.

Our team is actively investigating and working to identify the root cause. We’ll provide updates as we learn more.

We appreciate your patience and partnership. For immediate support, please contact us at ams-help@remembers.com.

Posted Apr 21, 2026 - 10:35 EDT

This incident affected: API, Cloud 1, Cloud 2, Cloud 3, Cloud 4, and Cloud 5.